OIB RESORT SDN BHD
cancellation & REFUND POLICY
OIB Resort Sdn Bhd Cancellation Policy
Unless specifically mentioned otherwise in the cancellation policy, Seri Bayu Resort does not charge a processing fee for cancellations
Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a minimum of a 1 (ONE) night cancellation fee, unless you are notified otherwise in the confirmation email.
Failure to arrive at Seri Bayu Hotel will be treated as a late cancellation and will incur a minimum cancellation fee of one (1) night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through directly with the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part. Any problems or questions on your reservation prior to arrival or during your stay at the hotel should be directed to our Front Counter Department.
We must be notified of all cancellations within our normal office hours from 09:00-17:00 (GMT+7) except Public Holiday or weekend.
OIB Resort Sdn Bhd Refund Policy
To request a refund, please contact us through email [email protected] or whats app +6012-670 5018
Seri Bayu Resort is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded.
Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 07 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Seri Bayu Resort does not charge a processing fee for cancellations) within 30 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 30 days, and any applicable penalty charge will be deducted from the amount refunded.
Shortened stays, in most cases, will be refunded within 30 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 30 days to process, we will notify you via email upon receipt of your request.